CUSTOMER CARE
We’re here to ensure your experience with Le’Vuelle is smooth, supportive, and personal. Whether you have questions about your order, need help choosing a product, or just want to reach out — we’re ready to help.
Contact Us
Have a question, concern, or need support with a product or order?
Reach out anytime — we respond within 24–48 business hours.
Email: support@levuelle.com
Hours: Monday–Friday | 9am – 5pm PST
Shipping Information
• Orders are processed within 1–3 business days
• Standard U.S. Shipping: 3–5 business days
• Expedited Shipping: 1–3 business days
• Free Shipping on U.S. orders over $75
• You’ll receive a tracking link by email once your order ships
→ View Full Shipping Policy
Returns & Refunds
Due to the nature of skincare, we only accept returns on unused, unopened items within 14 days of delivery.
If your item arrives damaged, defective, or incorrect, please email us and we’ll resolve it quickly.
→ View Refund Policy
Frequently Asked Questions
Q: Can I use Le’Vuelle products on sensitive skin?
A: Yes. Our formulas are gentle, clean, and made without irritants. We recommend patch testing before full use.
Q: Are your products cruelty-free and non-toxic?
A: Absolutely. Le’Vuelle is cruelty-free, vegan, and free from synthetic fillers, parabens, and artificial fragrance.
Q: Do you ship internationally?
A: Yes — we ship to select international destinations. Shipping rates and delivery times vary based on location.
Q: Are the products pregnancy-safe?
A: Our ingredients are naturally derived, but we advise consulting your healthcare provider before use during pregnancy or nursing.
Track Your Order
As soon as your order ships, you’ll receive a tracking number via email.
Didn’t get it? Check your spam folder or email us at hello@levuelle.com.
Need Product Guidance?
Not sure which product is right for your skin? We’re happy to help.
Send us an email at customercare@levuelle.com describing your skin concerns, and our skincare advisor will provide personalized recommendations.